Customer Service Advisor
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience and customer satisfaction. The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively.
Responsibilities
- Liaising with customers and suppliers via phone calls and email, understanding their needs and ensuring a high level of customer service and maximising business opportunities.
- Communicate with a variety of visitors to the office including drivers, operators, third parties and colleagues from other departments.
- Actively contact current customers and previous customers of the business to ensure that Ermin services are being utilised and to ensure that customers are happy with Ermin’s service levels.
- Creating hire contracts and preparing invoices.
- Prepare and issue quotes for customers.
- Advanced understanding and problem solving in the systems used.
- Assist with mid-month and month end invoice runs.
Qualifications
- Ability to engage with customers to optimise business.
- Ability to work independently and within the team.
- Excellent interpersonal and organisational skills and the ability to react to changing demands in a professional manner.
- Ability to deliver an excellent customer experience both internal and external in line with the Ermin Company values in everything you do.
- Willingness to learn the industry and Ermin’s services and equipment in a timely manner.
- Excellent communications skills, both verbal and written.
- Strong interpersonal skills and a collaborative style.
- High level of IT Literacy – especially Word, Excel and
- Outlook
What We Can Offer:
- 23 days holiday + banks
- 1 hour lunch break
- Supportive environment
- Opportunities for progression
- Free onsite parking
Join us as we strive to provide exceptional service to our clients while fostering a supportive and collaborative work environment.
Job Type: Full-time, Permanent
Pay: From £27,500.00 per year